Privacy Policy

FX Bias operates this platform and is responsible for the processing of your personal data. For questions about this policy or to exercise your rights, contact us at support@fxbias.co.

We collect the following categories of personal data:

• Account data: Email address and password hash when you register.
• Billing data: Payment method details are processed and stored by Stripe. We store your Stripe customer ID and subscription status.
• Usage data: Pages visited, features used, and session timestamps to improve the service.
• Technical data: IP address, browser type, and device type for security and fraud prevention.
• Communications: Content of support emails you send to us.

We do not collect trading positions, financial account details, or sensitive personal data.

• Providing, operating, and maintaining the FX Bias platform.
• Processing subscription payments and managing your billing account.
• Sending transactional emails (account confirmation, billing receipts).
• Responding to support requests.
• Detecting and preventing fraud, abuse, or security incidents.
• Improving the platform through aggregate usage analytics.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

• Contract (Art. 6(1)(b)): Processing necessary to provide the service you subscribed to.
• Legitimate interest (Art. 6(1)(f)): Security monitoring, fraud prevention, and platform improvement.
• Legal obligation (Art. 6(1)(c)): Retaining billing records as required by applicable financial regulations.
• Consent (Art. 6(1)(a)): Where you have explicitly opted in (e.g. marketing communications).

• Account data is retained while your account is active and for 30 days following account deletion, after which it is permanently erased.
• Billing and payment records are retained for 7 years as required by Danish and EU accounting regulations.
• Support communications are retained for 2 years.
• Usage logs are retained in aggregate, anonymised form for up to 24 months.

If you are located in the European Economic Area, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right of rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to legal retention obligations.
• Right to restriction: Request that we limit processing of your data in certain circumstances.
• Right to portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interest.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at support@fxbias.co. We will respond within 30 days. You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) at dt.dk.

We use the following sub-processors to operate the platform:

• Supabase (database & authentication): Stores account credentials and application data. Hosted on AWS in the EU region.
• Stripe (payment processing): Processes all subscription payments. Stripe is PCI-DSS Level 1 certified. We never receive or store full card numbers.
• Vercel (hosting & infrastructure): Serves the platform.

We use only essential cookies required for the platform to function:

• Authentication session cookie: Maintains your logged-in state. Expires when you log out or after 7 days of inactivity.
• Language preference cookie: Stores your selected language (Danish or English). Expires after 1 year.

We do not use advertising, tracking, or analytics cookies.

Your data may be processed in countries outside the EEA (primarily the United States) by our sub-processors. All transfers are covered by Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring your data receives equivalent protection to EU standards.

We implement industry-standard security measures including TLS encryption in transit, encrypted storage, and access controls. Despite these measures, no internet transmission is completely secure. If you suspect a security incident, contact us immediately at support@fxbias.co.

We may update this Privacy Policy from time to time. Material changes will be notified by email or via an in-app notice at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated policy.

For any privacy-related enquiries, data subject requests, or complaints, contact us at: support@fxbias.co